jili plus Privacy Policy — What We Collect and Why It Matters

1. Who We Are

jili plus is a mobile-first online entertainment platform serving players in the Philippines, offering sports betting and casino-style games. When you register an account, make a deposit, or interactwith our platform in any way, you become a data subject under our care. We are responsible for ensuring that your personal information is handled with respect, transparency, and security at all times. This policy applies to all players who access jili plus from the Philippines, whether on mobile or desktop. If you have questions about how your data is managed, you can reach our support team at [email protected].

2. What Information We Collect

When you create an account on jili plus, we collect personal details including your full name, date of birth, email address, and mobile number. During the verification process, we may request a government-issued ID to confirm your identity and age in compliance with Philippine regulations. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps — though we do not store full card numbers on our servers. We also collect technical data such as your IP address, device type, browser version, and session activity to help us maintain platform security and improve your experience. Behavioural data — such as which games you play, how long you play, and your betting patterns — may be collected to support responsible gaming monitoring and personalise your experience on the platform.

3. How We Use Your Information

Your personal data is used primarily to operate and maintain your jili plus account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for account management. Behavioural and session data helps us detect suspicious activity, prevent fraud, and enforce our responsible gaming commitments for players in the Philippines. We may use aggregated, anonymised data for internal analytics to improve platform performance, game selection, and mobile experience — this data cannot be used to identify you personally. We do not use your personal data to serve third-party advertisements, and we do not sell your information to any external marketing companies.

4. Sharing Your Information

jili plus does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law — we will comply with those obligations. If jili plus undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your data with any party for purposes that are inconsistent with this Privacy Policy without your explicit consent.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be kept for a minimum period as required by applicable financial regulations, even after account closure. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Inactive accounts that have had no login or transaction activity for an extended period may be subject to our dormant account procedures, which include data review and potential anonymisation. You may contact our support team at [email protected] to request information about how long specific categories of your data are retained.

6. Cookies and Tracking Technologies

jili plus uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may use analytics cookies to understand how players navigate the platform so we can improve usability and performance — these cookies collect anonymised, aggregated data only. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some platform features on mobile and desktop.

7. Security of Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Data transmitted between your device and the jili plus platform is encrypted using industry-standard protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

8. Your Rights as a Player

As a player in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a readable format. You may request corrections to any inaccurate or incomplete personal information associated with your account at any time. You have the right to request deletion of your personal data, subject to our legal retention obligations, and to object to certain types of processing where permitted by applicable law. If you believe that your data has been processed in a way that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within a reasonable timeframe.

9. Children and Minors

The jili plus platform is strictly intended for adults aged 18 and above, and we do not knowingly collect personal data from anyone under this age. During registration, all players are required to confirm that they meet the minimum age requirement, and identity verification may be requested to confirm this. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor may have registered on the platform are encouraged to contact us immediately at [email protected]. We are committed to protecting young people and take our age verification responsibilities seriously as part of our responsible gaming obligations in the Philippines.

10. Changes to This Privacy Policy

jili plus reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will update this page and, where appropriate, notify registered players through the platform or by email. The date at the bottom of this page indicates when the policy was last reviewed, so you can always check whether it has been updated since your last visit. Your continued use of the jili plus platform after any changes have been posted constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact our support team to discuss your options.